Payment Terms
Last updated: May 31, 2024
These Payment Terms govern all transactions and billing arrangements between you and widigay in connection with your use of our platform and services available at widigay.com. By completing a purchase or subscribing to any paid plan, you agree to these terms in full.
1. Acceptance of Payment Terms
By initiating a payment, subscribing to a service plan, or otherwise engaging in a financial transaction with widigay, you confirm that you have read, understood, and agree to be bound by these Payment Terms. If you do not agree, you must not proceed with any purchase or subscription.
2. Pricing and Currency
All prices displayed on our platform are listed in the applicable currency shown at the time of purchase. Prices are subject to change at any time without prior notice, except that changes will not affect transactions already completed or active subscription cycles already billed.
We reserve the right to offer promotional pricing, discounts, or trial periods at our discretion. Such offers may be subject to additional terms and are not guaranteed to be available indefinitely.
3. Payment Methods
We accept payment via the methods listed on our checkout page at the time of purchase. Accepted methods may include, but are not limited to, major credit and debit cards and other electronic payment instruments. All payment information is processed through secure third-party payment processors. We do not store full payment card details on our servers.
You are responsible for ensuring that your payment details are accurate and that sufficient funds or credit are available. We reserve the right to decline any payment at our discretion.
4. Subscription Plans and Billing Cycles
4.1 Recurring Billing
Certain services are offered on a subscription basis with recurring billing. By subscribing, you authorise widigay to charge your chosen payment method automatically at the start of each billing cycle - whether monthly, quarterly, or annually - until the subscription is cancelled.
4.2 Billing Date
Your billing date is set at the time of your initial subscription. Subsequent charges will be applied on the same calendar date in each subsequent billing period. If a billing date falls on a day that does not exist in a given month, the charge will be applied on the last day of that month.
4.3 Plan Changes
If you upgrade your subscription plan, the difference in price will be charged immediately on a prorated basis for the remainder of the current billing cycle. If you downgrade your plan, the change will take effect at the start of the next billing cycle and no partial refund will be issued for the current cycle.
5. Taxes and Additional Charges
All prices are exclusive of applicable taxes unless explicitly stated otherwise. You are responsible for any taxes, duties, levies, or similar charges imposed by relevant authorities in connection with your purchase. Where widigay is required by law to collect and remit such taxes, they will be added to your invoice and charged accordingly.
Any bank fees, currency conversion charges, or other charges imposed by your financial institution are your sole responsibility and are not covered or reimbursed by widigay.
6. Invoices and Receipts
An invoice or payment receipt will be issued electronically to the email address associated with your account following each successful payment. It is your responsibility to maintain accurate contact and billing information in your account profile to ensure correct delivery of invoices.
7. Failed Payments
If a scheduled payment fails for any reason, we will attempt to process the charge again within a reasonable period. You will be notified of the failed payment and asked to update your payment information. If payment cannot be collected after repeated attempts, we reserve the right to suspend or terminate your access to paid features until the outstanding balance is settled.
You remain liable for all amounts due during any period of service suspension resulting from a failed payment.
8. Refund Policy
8.1 General Position
All payments made to widigay are generally non-refundable unless otherwise stated in a specific offer or required by applicable law. Once a billing cycle has commenced, fees for that period are not eligible for refund upon cancellation.
8.2 Exceptions
Refunds may be considered at our sole discretion in cases of documented technical failure attributable to our platform that prevented access to the service for a material portion of the billing period. Requests must be submitted in writing to help@widigay.com within 14 days of the relevant billing date.
8.3 Trial Periods
Where a free or discounted trial period is offered, no charge will be applied until the trial concludes. If you do not cancel before the trial ends, you will be automatically billed at the standard rate. Trial terms will be clearly communicated at the point of sign-up.
9. Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team at help@widigay.com. Cancellation will take effect at the end of the current billing cycle. You will retain access to paid features until that date. No partial refunds are issued for unused time within a billing cycle following cancellation.
widigay reserves the right to cancel or suspend your account and access to services for breach of these Payment Terms or our general Terms of Service, with or without prior notice.
10. Disputes and Chargebacks
If you believe a charge has been applied in error, you must contact us at help@widigay.com before initiating a chargeback or dispute with your payment provider. We will investigate and respond within a reasonable timeframe. Initiating a chargeback without first contacting us may result in the immediate suspension of your account pending resolution.
We reserve the right to contest any chargeback we believe to be unwarranted and to recover associated fees and costs.
11. Changes to Payment Terms
We reserve the right to modify these Payment Terms at any time. Where changes are material, we will provide reasonable notice via email or a prominent notice on our platform prior to the changes taking effect. Your continued use of our services following notification of changes constitutes your acceptance of the revised terms.
12. Contact
For questions, billing inquiries, or payment-related support, please contact us using the details below:
- Email: help@widigay.com
- Phone: +353 21 439 4203
- Address: 15 Bridge St, Victorian Quarter, Cork, T23 XVF4, Ireland