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Serving clients across Ireland
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widigay
widigay
Our services

Privacy Policy

Last updated: April 28, 2025

This Privacy Policy describes how widigay ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform and services available at widigay.com. By using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

  • Account registration details such as your name and email address
  • Billing and payment information processed through our payment providers
  • Communications you send us, including support requests and feedback
  • Profile information and preferences you configure within the platform

1.2 Information Collected Automatically

  • Log data including IP address, browser type, operating system, and referring URLs
  • Usage data such as pages visited, features accessed, and session duration
  • Device identifiers and technical metadata
  • Cookies and similar tracking technologies as described in Section 6

1.3 Information from Third Parties

  • Authentication data if you sign in using a third-party identity provider
  • Payment verification data from our payment processing partners
  • Analytics data from service providers we engage to help us understand usage patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, maintain, and secure your account
  • To deliver, operate, and improve our services
  • To process transactions and send related confirmations
  • To respond to your inquiries and provide customer support
  • To send service-related notices, updates, and administrative messages
  • To send promotional communications where you have given consent or where permitted by applicable law
  • To monitor and analyse usage trends to improve platform performance and user experience
  • To detect, investigate, and prevent fraudulent or unauthorised activity
  • To comply with legal obligations and enforce our terms

3. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: Processing necessary to provide the services you have requested
  • Legitimate interests: Processing necessary for our legitimate business interests, including security, fraud prevention, and service improvement, where these interests are not overridden by your rights
  • Consent: Where you have given explicit consent, such as for marketing communications
  • Legal obligation: Processing required to comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, including hosting, payment processing, analytics, and customer support tooling. These providers access your information only as necessary to perform their functions and are contractually obligated to protect it.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with legal process, protect our rights, or protect the safety of our users or the public.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.

You may request deletion of your account and associated data at any time by contacting us at help@widigay.com . Certain information may be retained where required by law or for legitimate business purposes even after deletion is requested.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our services. These technologies help us remember your preferences, understand how you use our platform, and deliver relevant content.

6.1 Types of Cookies We Use

  • Essential cookies: Required for the platform to function correctly
  • Functional cookies: Remember your settings and preferences
  • Analytics cookies: Help us understand how users interact with our services
  • Marketing cookies: Used to deliver relevant communications, where consent has been obtained

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services. Where required by law, we obtain your consent before placing non-essential cookies.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Restriction: Request that we restrict processing of your information in certain circumstances
  • Portability: Request that we provide your information in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at help@widigay.com . We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

9. International Data Transfers

Our services are operated from Ireland. If you access our services from outside Ireland, your information may be transferred to and processed in countries where data protection laws may differ from those in your home country. Where such transfers occur, we take appropriate steps to ensure your information is protected in accordance with this policy and applicable law, including through the use of standard contractual clauses or other approved transfer mechanisms.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at help@widigay.com .

11. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date, and where appropriate, by sending you a notification directly.

Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: